Exchanges
East Osmanthus hopes you love your East Osmanthus purchase. If you are not completely satisfied and would like to request an exchange, we are happy to assist. Please note the following:
• Exchange requests must be submitted and items shipped back within 14 days of delivery.
• Please use a return method with tracking and insurance. We are not responsible for lost or stolen return packages.
• Items must be unwashed, unworn, unaltered, and free of stains, pet hair, debris, and pin marks. Original tags must be attached. Items without tags are not eligible for exchange.
• Return centers are available in the United States, the United Kingdom, and China. If your exchange request is approved, we will provide the most convenient return address based on your location.
To request an exchange, please message us with the item you would like instead. Once your return is received and inspected, we will promptly ship the replacement item.
If the exchange is due to personal reasons, such as size, color, or style preference, the customer is responsible for both return and reshipping costs. We will cover all exchange shipping costs only if the item is defective or does not match the product description.
Returns
At East Osmanthus, we want every customer to love their purchase. If you are not fully satisfied, we are happy to accept returns. Please review the following policy:
• Return requests must be submitted and items shipped back within 14 days of delivery.
• Please use a return shipping method with tracking and insurance. We are not responsible for lost or stolen return packages.
• All return shipping costs, as well as any applicable taxes, duties, or courier fees, are the responsibility of the customer.
• Items must be returned unwashed, unworn, unaltered, and free of stains, pet hair, debris, or pin marks. Original tags must be attached. Items without tags are not eligible for return.
• Returns are typically processed within 2 to 3 days after we receive your package.
• Return centers are available in the United States, the United Kingdom, and China. If your return request is approved, we will provide the most convenient return address based on your location.
We accept return requests; however, only the item price is refundable. Original shipping costs and any expedited processing fees ( if applicable ) are non-refundable once the order has been dispatched.
For returns due to personal reasons ( such as size, color, or style preference ), the customer is responsible for return shipping costs. A full refund is issued only if the item is defective or does not match the product description.
Refunds will be issued to the original payment method. Once processed, refunds typically appear within 3 to 5 business days, though it may take up to two billing cycles for the credit to appear on your statement.
